Client support
Help when you need it.
Every Era2 client gets a login to the Era2 Client Hub. Submit a support ticket any time, day or night, attach screenshots, and follow it until it’s done. You’ll hear back from me, Wesley, within one business day.
Your Era2 Client Hub
- Submit tickets 24/7Problems, changes and questions, any time
- Track every requestSee its status from received to done
- Send files and screenshotsPhotos, logos and documents in one place
- Your project and invoicesProgress, history and billing together
Three ways to get help
Pick whichever is easiest. They all reach me directly.
- Client Hub ticketBest for clients. Open a ticket any time and track it until it’s done. Nothing gets lost in an inbox.Log in to the Client Hub ↗
- Support request formFor anyone, client or not. Tell me what’s going on below and I’ll reply by email or text.Go to the form ↓
- Urgent? Call or textSite down, form broken, or something looks hacked? Call or text and say it’s urgent.Text (319) 423-9830
How quickly you’ll hear back
Straight answers, from the person who built your site.
| Request | How to send it | Reply |
|---|---|---|
| Questions and change requests | Client Hub ticket or the form below | Usually within a few hours during posted hours, always within one business day |
| Small edits on a care plan | Client Hub ticket | Often done the same day |
| Something’s broken or the site is down | Call or text, say it’s urgent | Top priority, during posted hours |
| Premium care plan | Any of the above | Priority scheduling |
Send a support request
Clients can also open a ticket in the Client Hub. Either way, it comes straight to me.
Hours
| Monday | 7:00 AM – 8:30 AM 3:30 PM – 10:00 PM |
|---|---|
| Tuesday | 7:00 AM – 7:15 AM 1:00 PM – 10:00 PM |
| Wednesday | 7:00 AM – 8:30 AM 5:00 PM – 10:00 PM |
| Thursday | 7:00 AM – 10:00 AM 5:00 PM – 10:00 PM |
| Friday | 7:00 AM – 8:30 AM 7:00 PM – 10:00 PM |
| Saturday | 7:00 AM – 8:00 AM 6:30 PM – 10:00 PM |
| Sunday | 7:00 AM – 7:15 AM 1:00 PM – 10:00 PM |
Central Time. Messages outside these hours get a reply the next business day.